Warranty

a. We provide a 3 months warranty with following conditions.

b. Any malfunction, or does not work as intended or designed.

c. ANY display issues/ rebooting / external components that may arise without any manual intervention and are related to the device shall be covered.

d. Share the video of the phone with the prevailing display issue @ secondtech.kol@gmail.com.

e. Send us your phone number/order number/IMEI Number. Just about any of it @ secondtech.kol@gmail.com...

f. Our Customer Service Associate will respond to you within 48 hours and schedule our technician visit to replace your screen!

Warranty & Refund is limited to the parts and/or service(s) that were paid for. If only parts were purchased, warranty & refund is limited to the replacement of the parts. If parts and repair service were purchased, warranty extends to cover the labor cost of part replacement and any other repairs specifically resulting from the initial repair.


2nd Tech offers you a 3 month warranty on every mobile purchased /repaired/replaced by us from the date of invoice. We also provide 3 months warranty on all the other spare parts that we replace


1. Screen/LCD that malfunctions, or does not work as intended or designed

2. Any display issues that may arise without any manual intervention and are related to the screen quality specifically touch issues.


If the screen replaced by us causes any above-mentioned issues, you can claim a brand new screen with the continued warranty of 6 months!


Please note:

1.The warranty is valid only for the specific device repaired and the original customer. It is not transferable across devices or if the device is sold or handed over to another individual.

2. Mobile phone must be switching on and functioning normally other than screen to process claim request.

3. In case the old screen of your device is not handed over to the technician, the warranty is applicable only for 3 months.


To claim your warranty, you need to:

1.Share the video of the phone with the prevailing display issue at secondtech.kol@gmail.com.

2. Send us your phone number/order number/IMEI Number. Just about any of it at secondtech.kol@gmail.com.


How can I claim my warranty?

You can claim the warranty by writing to us at secondtech.kol@gmail.com with the service details and the invoice delivered to you at the time of repair. If you need any further assistance, please connect via Chat or write to us at secondtech.kol@gmail.com